1What plan are they on?
2What phone are they getting?
Quick picks
3What’s the trade-in worth?
Verify the trade value in tradein.att.com, OPUS, or the approved trade flow before quoting.
4Next Up / Next Up Anytime?
Choose the feature shown on the customer's bill so the promo path is calculated correctly. Next Up Anytime uses the 33% path. Legacy Next Up uses the 50% path. Verify in OPUS/CCKM.
Which plans are in each group?
Legacy eligible / searchable reference
Unlimited Elite · Unlimited Extra · Unlimited Starter · Unlimited Premium · Unlimited Plus · Unlimited Plus Enhanced · Unlimited Choice · Unlimited Choice II · Unlimited &More · Unlimited &More Premium · Unlimited Your Way · Complete Connect · Legacy Unlimited / CRU / FirstNet Plans
Not eligible / rerate recommended
Value Plus VL · Mobile Share / Value / Advantage / Flex / Plus / Data · Nation 450 / 900 / 1350 · FamilyTalk · Individual Nation · Nation w/ Rollover · Senior Nation · Unity · Grandfathered iPhone Unlimited Data · Business Mobile Share · Business Pooled Nation · Business Nation · BusinessTalk
Always verify eligible and non-eligible plans in CCKM before quoting.